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Privacy policy

1. Privacy and This Policy

1.1. At Level You Health and Wellness, we prioritize your privacy and are dedicated to protecting your personal information. This Privacy Policy explains how we handle your data, covering its processing, transfer, use, and protection when you access or utilize the services provided through the Level You Health and Wellness App/Website (the "App/Website"). We are committed to ensuring that your data is managed responsibly throughout your interactions with our platform.

1.2. The terms "You," "Your," "Yours," and "User" refer to any individual, entity, or organization utilizing our Platform. In contrast, "We," "Us," and "Our" denote Level You Health and Wellness along with its subsidiaries and affiliates.

1.3. This Privacy Policy applies exclusively to users accessing publicly available sections of the Platform and utilizing the services provided. It does not cover personal data collected in employment contexts or other private interactions with Level You Health and Wellness, which are governed by separate internal policies and agreements.

1.4. By accessing or using our Platform or engaging with our services, you acknowledge that you have read, understood, and accepted the terms outlined in this Privacy Policy. This Policy should be considered part of our Terms and Conditions, which should also be reviewed in conjunction with this document.

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2. Definitions

2.1. For the purposes of this Policy, the following terms shall mean:

  • 2.1.1. “Company” refers to Level You Health and Wellness, which may also be referred to as "We," "Us," or "Our" throughout this document.

  • 2.1.2. “Cookies” are small text files placed on your device by our website to enhance user experience, track browsing behavior, and personalize content.

  • 2.1.3. “Device” means any electronic equipment, including computers, smartphones, tablets, or any other technology used to access our services.

  • 2.1.4. “Information” encompasses any data you provide or generate while interacting with our services, including registration details and usage preferences.

  • 2.1.5. “Personal Data” refers to any information that can identify an individual, directly or indirectly, such as name, contact information, or other identifying characteristics.

  • 2.1.6. “Platform” refers to the online website and application through which we deliver our services to users.

  • 2.1.7. “Service Provider” denotes any third-party entity that provides services through our Platform, either directly or as part of an integrated offering.

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3. Interpretation

3.1. Unless the context otherwise requires:

  • 3.1.1. Words in the singular shall be interpreted to include the plural, and vice versa.

  • 3.1.2. Any reference to "include" or "including" should be understood as being without limitation.

  • 3.1.3. References to the words “include” or “including” shall be construed without limitation.

  • 3.1.4. Headings and titles in this Policy are indicative and shall not be deemed part of the Policy or be taken into consideration in its interpretation or construction.

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4. Information Collection, Use, and Disclosure

4.1. Information You Provide Directly

4.1.1. To access our services, you may need to provide essential personal information for fulfilling contractual obligations and legal compliance. This includes Account Sign-up Information such as your name, email address, phone number, username, password, and address during registration. We also collect Communication Data from your interactions through email or other channels, which helps us respond to inquiries and enhance our services.

4.1.2. Furthermore, we may gather User Images uploaded for product reviews or support interactions. To facilitate transactions, we require Payment Information, including credit or debit card details and billing information. Additionally, we collect Login Information when you access your account.

4.1.3. Throughout the service delivery process, covering phases like Initial Consultation and Ongoing Monitoring, we may collect relevant data to align our offerings with your objectives. All personal data will be securely managed in accordance with our Privacy Policy. To improve your experience on our Platform, we may use cookies and tracking pixels to analyze user engagement.

4.1.4. We may collect Health and Fitness Information as part of our services. This may include fitness activity, dietary tracking, and wellness goals, which we use to provide personalized health advice and monitor your progress.

4.1.5. Additionally, we may collect Device or Other IDs to identify your device and ensure proper functionality, security, and performance of our app/website. These identifiers help us offer a customized experience.

4.2. Information Collected Automatically

4.2.1. We automatically gather technical information when you interact with our Platform to enhance user experience and ensure smooth operation. This includes your IP address, device type, browser type, operating system, and navigation patterns. Collecting this data allows us to monitor performance and troubleshoot effectively.

4.2.2. In addition to technical data, we utilize tracking technologies like cookies to gain insights into user interactions. This may involve collecting log data and geo-location information based on your IP address for personalized services. We also use analytics tools to understand user behavior better and refine our offerings. For more information on these tools, please consult their respective privacy policies.

4.2.3. We may also collect App/Website Info and Performance Data automatically, such as crash logs, diagnostics, and performance metrics, to optimize the app and fix technical issues that may arise.

4.3. Information from Third Parties

4.3.1. If you choose to connect with third-party services (e.g., social media platforms), we may collect information such as public profile details and usernames that you authorize them to share with us. This data helps streamline your experience by allowing us to pre-fill forms or simplify sign-in processes. We manage any information received from third-party sources in line with our Privacy Policy.

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5. How We Use Your Information

5.1. The purposes for which data may be used are:

5.1.1. Service Delivery and Improvement

We use your data to create and manage your account, ensuring that your preferences and settings are consistently applied for a seamless and personalized experience. This includes matching you with the right experts or service providers to meet your specific needs, allowing us to evaluate and improve the quality of our services. Additionally, your information enables us to provide timely support for any questions or technical issues you may encounter, ensuring a smooth interaction with our Platform. We also analyze your interactions to offer tailored content and recommendations that enhance your overall experience.

5.1.2. Legal and Regulatory Compliance

Your information may be used to fulfill legal obligations, such as tax requirements or regulatory reporting, ensuring our operations comply with applicable laws. We also use your data to protect the interests of all users by preventing fraudulent activities, enforcing our policies, and addressing any unlawful behavior on the Platform to maintain a secure environment.

5.1.3. Marketing and Advertising

If you have opted in to receive marketing communications, we may use your information to send updates, offers, and information about our services. You can opt out of these communications at any time by updating your preferences. Additionally, we may display personalized advertisements based on your interests and activities on our Platform. We will only share your data with third-party advertising partners if you have explicitly consented to do so.

5.1.4. Analytics and Research

To continuously refine our offerings, we analyze user behavior and trends on the Platform. This data helps us identify areas for improvement and optimize features to better serve your needs. We may also conduct surveys and research to gather insights into your preferences and experiences, allowing us to develop more personalized solutions that meet your expectations.

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6. Sharing Your Information

6.1. We prioritize and respect Your privacy. We will only share Your personal information under the following circumstances:

  • 6.1.1. With Your Consent: You have the authority to control when and with whom your information is shared. This applies particularly when you utilize features that enable you to share content or communicate with other users. By opting to share your information, you provide clear consent for that disclosure.

  • 6.1.2. For Legal and Security Purposes: Your information may be disclosed when necessary to comply with legal obligations, such as responding to subpoenas or court orders. We may also share your data with law enforcement or regulatory authorities if we believe it is essential to protect the rights and safety of our users or to prevent fraudulent activities.

  • 6.1.3. Transfer of Information in Business Transactions: In the event of a merger, acquisition, or sale of part or all our business, your personal information may be transferred as part of that transaction. We will inform you of any changes regarding the ownership or control of your data, ensuring that you are aware of who will handle your information moving forward.

  • 6.1.4. No Third-Party Sharing: The developer has confirmed that this app does not share user data with other companies or organizations for any marketing or business purposes. To learn more about how developers declare data sharing, we encourage you to refer to the app's privacy settings or contact us directly for further details.

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7. Cookies and Tracking Technologies

7.1. Cookies are small text files that your browser stores on your device when you visit our Platform. We utilize cookies to enhance your experience by making our Site more user-friendly and efficient. By recognizing returning users, cookies help us minimize repetitive requests for the same information.

7.2. Types of Cookies Used:

  • 7.2.1. Essential Cookies: These cookies are vital for the basic functionality of our Platform. They enable essential features such as navigation and access to secure areas, ensuring that you can utilize the key services we offer.

  • 7.2.2. Performance Cookies: These cookies gather data on how you interact with our Platform, including the pages you visit most frequently. This information allows us to analyze usage patterns and enhance the overall performance of the Platform for a better user experience.

  • 7.2.3. Functional Cookies: These cookies remember your preferences and settings, providing a more personalized experience. For instance, they can retain your login information or language choice, ensuring a consistent interaction each time you visit.

  • 7.2.4. Targeting Cookies: These cookies track your browsing behavior across various websites to deliver tailored advertisements based on your interests. They also help us measure the effectiveness of our marketing efforts, allowing us to refine our advertising strategies.

  • 7.2.5. Managing Cookies: You have control over cookie management through your browser settings. Most browsers offer options to block or delete cookies; however, please note that disabling cookies may affect your ability to use certain features of our Platform effectively. If you wish to opt out of specific third-party cookies, tools provided by organizations such as the Network Advertising Initiative (NAI) or the Digital Advertising Alliance (DAA) can assist you in managing your cookie preferences and limiting targeted advertising based on your browsing activities.

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8. Social and General Information Tools

8.1. We engage with users across a variety of public platforms, including blogs, social media, and other online channels. Any information you choose to share on these platforms is accessible to others and may be collected by third parties, depending on the privacy settings and policies of the respective platforms. We encourage you to be cautious and thoughtful about the personal details you share in these public spaces, as we do not have control over how your information may be used or disclosed by others.

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9. Data Security

9.1. At Level You Health and Wellness, we prioritize the security of your information. We implement advanced security measures, including encryption technologies to protect your data both during transmission and while it is stored within our systems. All data is transferred over a secure connection, ensuring that your personal information is protected from unauthorized access during transit.

9.2. Access to your personal data is strictly limited to authorized personnel and service providers who require this information to perform their specific duties. This ensures that only individuals with a legitimate need can access your data for service delivery purposes.

9.3. We regularly review and update our security practices to stay ahead of emerging threats. This includes conducting periodic risk assessments and vulnerability tests to proactively identify and address any weaknesses in our systems, ensuring robust protection against potential security issues.

9.4. To further enhance the security of your data, we employ a combination of encryption, secure storage solutions, and stringent access control policies. These measures are designed to prevent unauthorized access, use, or disclosure of your information, protecting against both external threats and internal misuse.

9.5. While we take extensive precautions to protect your data, it is important to acknowledge that no system can be entirely immune to breaches. In the unlikely event of a data breach, we will promptly notify you and take appropriate steps to address the situation in compliance with legal and regulatory requirements, ensuring transparency and accountability throughout the process.

9.6. The types of data collected, shared, and the security practices followed by the app may vary depending on your app version, usage, region, and age. The app may handle your data differently based on these factors. To better understand how your data is processed, we encourage you to refer to the app's privacy settings or contact us directly for detailed information tailored to your specific use case.

9.7. Data Deletion: While we take your privacy seriously, please note that the developer does not provide a way for you to request the deletion of your data directly through the Platform. As such, you may not be able to delete your personal information directly via our app or website. However, if you wish to request a review or removal of specific data, please contact us directly, and we will address your request in accordance with applicable laws and regulations.

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10. Phishing

10.1. At Level You Health and Wellness, we prioritize your online security and urge you to be vigilant against phishing attempts, which are deceptive efforts to obtain your personal information by impersonating legitimate communications from us. Please remember that we will never ask for your account credentials, payment details, or other sensitive information through unverified or unsolicited channels. Always verify that any request for personal data comes from our official and secure communication methods. If you encounter any suspicious messages or requests, do not respond or provide any information without confirming their authenticity, and report them to us immediately. Your privacy is our priority, and by staying informed and cautious, you can help protect yourself from potential phishing attacks.

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11. Your Rights and Choices

11.1. You are entitled to request access to the personal information we hold about you, allowing you to review and understand what data we have collected and stored.

11.2. If you find any inaccuracies or incomplete information in your personal data, you have the right to request corrections or updates to ensure that your information is accurate and current.

11.3. You may request the transfer of your personal data to another service provider, where technically feasible. We will assist in this process to ensure your data is securely and efficiently transferred.

11.4. You have the option to request the deletion of your personal data, subject to any applicable legal obligations or exceptions. We will evaluate such requests carefully and act in accordance with relevant laws.

11.5. You can unsubscribe from promotional or marketing communications at any time by following the opt-out instructions included in our emails or by contacting us directly to adjust your preferences.

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12. Retention of Your Information

12.1. We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including providing services to you, complying with legal obligations, resolving disputes, and enforcing our agreements. The duration for which we keep your data may vary based on the type of information and any applicable legal, regulatory, or operational requirements. Once the retention period has elapsed or the information is no longer needed, we will securely delete or anonymize your data in accordance with our established data retention practices.

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13. Protecting Children’s Privacy

13.1. Our services are intended for individuals who are 18 years of age and older. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate action to delete that information from our records and ensure compliance with relevant privacy laws. We are committed to protecting the privacy of children and encourage parents and guardians to monitor their children’s online activities.

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14. Compliance with Laws and Law Enforcement

14.1. We adhere to all relevant laws and regulations and collaborate with law enforcement and regulatory bodies as necessary. In specific situations, we may be required to disclose your personal data in response to valid legal requests from public authorities, including those related to national security or law enforcement matters, in line with our legal obligations.

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15. Changes to This Privacy Policy

15.1. We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or industry standards. When we make significant revisions, we will notify you through our Platform or other communication channels, such as email, and update the "Last Updated" date at the top of this document. We encourage you to review this Privacy Policy regularly to remain informed about how we safeguard your information and any modifications to our practices.

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16. How to Contact Us

16.1. If You have any questions, concerns, or requests related to this Privacy Policy or Our data practices, please contact us through the following channels:

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